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HELP FOR SHOPPERS

 

Q) Can I buy authentic designs safely?

A)

All the pieces sold on Runway Crush are sold directly from the designers, boutiques and brands that have been hand selected by our team, which means that the inventory on Runway Crush is genuine. Also, Runway Crush oversees the payment process and acts as an intermediary between the shopper and the designer, boutique or boutique so you can rest assured that we will always be around to help.

 

Q) Where are Runway Crush Designers, Boutiques and Brands located? And where do they ship their pieces to?

A)

Runway Crush Designers are located throughout North America, and they ship the orders out themselves to anywhere in the United States and Canada from their Boutiques.

 

Q) How long does the shipping take?

A)

The standard shipping period is 5-10 business days. Each Boutique sets the exact shipping timeline. Some designers, boutiques or brands may have longer wait times than others meaning they are creating the piece custom just for you, which makes it worth the wait.

 

Q) How do I know if something will fit?

A)

If you are not sure if an item will fit you and if there are no measurements or size details then you can ask the designer for help through the contact button to ensure an item will be a great fit for you. If the item does not fit once you receive it then you can contact the designer, boutique or brand regarding their return/exchange policy.

 

Q) Can I buy multiple items from different Boutiques at once?

A)

Yes, we want you to get the most from your Runway Crush fashion hub, which is why we encourage you to shop different Boutiques and to buy a variety from different designers, boutiques and brands. When you find an item you wish to purchase, simply select your size and the quantity you wish to buy and add to cart. You can continue shopping and add more items to your cart from different Boutiques and proceed to checkout when you are ready.

 

At checkout, each transaction for every Boutique you shopped at will go through separately since the designs are coming directly from different designers, boutiques and brands located in various parts of North America. Keeping the transactions separate gives you the ability to keep track of what you bought and from which Boutique.

 

Q) Why do I have to pay multiple shipping rates when buying from multiple designers, boutiques and brands?

A)

All the pieces are shipped directly by the designers, boutiques or brands from different cities, provinces and states across North America. The experience is very similar to a shopping mall in that you pay directly in every store. We also give you the ability to view and buy a wide range of pieces in the comfort of your home.

 

Q) What methods of payment do you accept?

A)

We accept Paypal payments and all major credit cards.  All transactions are secure as they go through PayPal.

 

Q) What if I do not receive my order? 

A)

We recommend that you take the following steps: Contact the seller and give them 5-7 days to respond and if you have not heard from them then we recommend that you file a PayPal Dispute. Please see information about how to file a PayPal Dispute below.

 

Q) If you used your PayPal Account to pay at Runway Crush:

A)

  1. Log in to your PayPal account.
  2. Click Resolution Center.
  3. Click Dispute a Transaction.
  4. Click Item Dispute, then click Continue.
  5. Click Select Transaction ID.
  6. Change the dates to find the transaction you want to dispute.
  7. Click the Transaction ID associated with the payment.
  8. Click Continue, then follow the instructions.

 

Q) If you did not use a PayPal account to pay:

A)

  1. Look up your Unique Transaction ID. Click here if you aren't sure where to find it
  2. Call PayPal and tell them you want to file a dispute.

 

Q) How do I return/exchange items that I purchased from Runway Crush?

A)

To inquire about a refund/exchange please check the Boutique you purchased from on our site as each designer, boutique or brand sets their own detailed return and refund policies. We are confident that sellers will almost always provide a swift and satisfactory solution to the problem as the average requirement for our designers, boutiques and brands is refund or exchange within 7 days of receipt. If you do not receive a response and you believe that you have genuinely been misled by the items description and/or condition, then you may file a transaction report with us. We will do our very best to make sure you are happy.

 

Q) I want to cancel my order, how do I receive a refund?

A)

If you need to cancel your order, please go into your admin panel and see if the request a refund/cancel option is there. It will only be there if the order has not been shipped yet. We will make every attempt to handle your request. If the shipment is already en route, all return policies will still apply.

If a cancellation is made prior to order processing, and we have confirmed your order has been cancelled by email, then we will fully refund you through your original payment method depending on whether payment has been processed.

We usually process payment immediately if you paid by card card or Paypal, in this case if we have confirmed a cancellation of order, we will process a refund swiftly. 

If we have not taken payment from your account yet (usually when you pay by credit card), but the payment is only reserved by your bank or card issuer, then we will simply cancel the transaction, and your bank or card issuer will reverse the charge.

Q) How do I leave feedback?

A)

You can log into your online Runway Crush account and write a review for the designers, boutiques or brands you have just purchased from. It only takes a few minutes to create an account. We encourage you to leave positive feedback if you were happy with the service and pieces received. If you are not happy with something please contact the seller directly first to see if they can resolve the issue for you before leaving bad feedback.

 

Q) What if I made a mistake with feedback? What can I do?
A) If you have mistakenly left negative feedback or left positive feedback for the wrong person you can fill out our contact form or email us. We will try to resolve the mistake.

 

Q) Where do you ship?

A)

We ship to Canada and the U.S. Any packages going outside of the country of the designer, boutique or brand may be subject to taxes and duty fees that are not included in the shipping rates.  

 

Q) Which currencies can I shop in?

A)

We have an option at the top of our site, which allows consumers to view items in Canadian or U.S currencies. At the final PayPal Checkout, the amount will be processed in Canadian dollars because we are based in Canada.

 

Q) I am experiencing problems with my account, what should I do?

A)

If you experience any problems with your account, please fill out our contact us form or email us and we will contact you back within 24-48 hours with a response and try to resolve your issue promptly.

 

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